Delivery and returns
(For notebooks purchased through amazon please refer to their terms)
We send single books via Hermes courier and multiple books via second class Royal Mail delivery. I aim to despatch orders daily (so if you've placed your order by midnight it should go out the next day). But because I'm a one-person operation with three kids, it can be 2-3 days. If you require the book urgently, email me and I'll do my best to help.
DELIVERY BY COURIER
In your shipping confirmation email you will receive a P2G tracking number. You can view the status of your delivery by going onto the Parcel2Go website and typing in your P2G number. Hermes will always attempt to deliver the parcel three times and should leave a calling card each time, giving you the opportunity to reschedule or divert your delivery to a safe place or neighbour.
We also ask you for your telephone number at checkout so the courier can contact you directly, should they need to. If you receive a Hermes calling card and want to divert your package, visit their website, choose track and enter the 8 digit calling card number under the barcode. After three failed delivery attempts, the parcel will be returned to Notebooks For Mums.
We currently delivery to Europe, North America, Australia and New Zealand using Royal Mail Standard International delivery.
Our returns policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, the goods must be unused, in its original packaging and in the same condition that you received it. Please contact us at firstname.lastname@example.org and we will give you further guidance on how to return your item. We ask that you enclose a copy of your delivery note. Unless the item is faulty, it is your responsibility to cover the return costs (we also suggest you get a proof of postage). The original delivery costs are unfortunately non-refundable.
Once your return is received, we will send you an email to notify you that we have received your returned item. If it's approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is processed. If you’ve done all of this and still have not received your refund, please contact us at email@example.com
We can only replace items if they are defective or damaged. If this should happen, please send an email to firstname.lastname@example.org.